Privacy Policy

1. Introduction

DGO.WORLD ("we," "our," or "us") operates the website located at dgo.world (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Platform.

2. Information We Collect

We may collect the following categories of personal information:

• Account Information: Name, email address, and password when you register.
• Business Information: Business name, address, phone number, website, and category when you submit a listing.
• Concierge Requests: Contact details, preferences, and request details you submit through our Luxury Concierge service.
• Payment Information: Billing details processed securely through Stripe. We do not store full card numbers.
• Usage Data: IP address, browser type, pages visited, time spent, and referring URLs collected automatically.
• Communications: Messages you send us via contact forms or email.

3. How We Use Your Information

• To operate, maintain, and improve the Platform.
• To process transactions and send related information including confirmations and invoices.
• To match Luxury Concierge requests with verified business partners.
• To send administrative information, such as updates to our terms and policies.
• To send marketing communications (you may opt out at any time).
• To respond to comments and questions and provide customer service.
• To monitor and analyze usage and trends to improve your experience.
• To detect, prevent, and address fraud and other illegal activities.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist us in operating the Platform (e.g., Supabase for database, Stripe for payments, Resend for email).
• Business Partners: Verified businesses on our Platform receive concierge request details only after a request is approved and matched — contact information is withheld until that point.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Platform may not function properly. We use Google Analytics to analyze usage patterns. You may opt out via Google's opt-out tool.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request transfer of your data to another service.
• Opt-Out: Opt out of marketing communications at any time via the unsubscribe link in emails.
• CCPA: California residents may request disclosure of personal information collected and sold.

To exercise these rights, contact us at privacy@dgo.world.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: